Reywin Solutions

Terms of Service

Effective 6 October 2026 · Applies to every application and website operated by Reywin Solutions

In short: you own your data, we run the software. Pay for the plan you choose, use the apps lawfully, keep your login safe, and you can export your data and leave at any time. These terms govern every Reywin Solutions application, including Billing, CRM, Books, Catalog, EduSmart, Hearth, Clinic, Scheduling, Market and the website builder.

1. Agreement

These Terms of Service ("Terms") are a binding agreement between you and Reywin Solutions, a sole proprietorship concern with its office at 185-2, Madurai Road Main, Sivagangai - 630561, Tamil Nadu, India ("Reywin", "we", "us"). By creating an account, signing in, or using any of our applications, websites, mobile apps or APIs (together, the "Services"), you agree to these Terms and to our Privacy Policy.

If you accept these Terms on behalf of a business, school, clinic or other organization, you confirm that you are authorized to bind that organization, and "you" refers to both you and that organization. If you do not agree, do not use the Services.

Where you have signed a separate written agreement, order form or work order with us, that document prevails over these Terms to the extent they conflict.

2. The services

Reywin provides cloud business software on a subscription basis. One sign-in gives access to the applications your organization subscribes to. We continuously improve the Services and may add, change or retire features. If we remove a feature that is material to a paid plan you are on, we will give reasonable notice.

The Services are business tools. They help you prepare invoices, tax figures, accounts, academic records, clinical records and similar information, but they do not provide legal, tax, accounting, medical or other professional advice. You remain responsible for the accuracy of what you record and for decisions you make using the Services.

3. Accounts and organizations

  • You must be at least 18 years old and legally able to enter into contracts to create an account.
  • Provide accurate registration details and keep them current. You may sign up with email and a verification code, or through Google or Microsoft.
  • You are responsible for keeping your password and devices secure and for all activity under your account. Tell us promptly at support@reywin.com if you suspect unauthorized access.
  • Each organization ("workspace") has one or more administrators who control which users may access it, what they may see and do, and its data. Administrators may add or remove users and change their permissions at any time.
  • Accounts are personal. Do not share sign-in credentials; add separate users instead.

4. Trials, plans and payment

  • Trials. New organizations may receive a free trial. No card is needed to sign up. When a trial ends, access may be limited until you choose a paid plan.
  • Fees. Paid plans are billed in advance for the chosen period at the prices shown when you subscribe or in your order form. Prices are exclusive of applicable taxes such as GST, which are added to your invoice.
  • Renewal. Subscriptions renew for the same period unless cancelled before the renewal date. We will tell you in advance before any price change applies to your renewal.
  • Late payment. If an invoice remains unpaid after its due date, we may limit or suspend access after giving notice. Your data is not deleted because of late payment during the retention period described in section 11.
  • Refunds. Fees already paid are non-refundable except where required by law, where we materially fail to provide the Services, or as stated in your order form.
  • Implementation work. Setup, data migration, customization, training and other professional services are quoted and billed separately.

5. Your data

"Customer Data" means everything you or your users enter into or upload to the Services, including information about your own customers, students, patients, staff and suppliers.

  • You own it. You keep all rights in your Customer Data. You give us only the permission we need to host, process, back up, display and transmit it to provide, secure and support the Services for you.
  • Our role. For Customer Data we act as your data processor. You decide why and how it is processed, and you are the data fiduciary (or controller) responsible for having a lawful basis, giving any required notices and obtaining any required consent from the people the data is about.
  • Confidentiality. We do not sell Customer Data, use it to advertise, or look at it except to provide support you request, to keep the Services secure and working, or where the law requires.
  • Export. You can export your data in standard formats at any time while your account is active and during the retention period after it ends.
  • Backups. We take regular backups, but you should keep your own exports of records you are legally required to retain.
  • Aggregated data. We may use de-identified, aggregated usage statistics (for example, how often a feature is used) to operate and improve the Services. These never identify you, your organization or any individual.

6. Acceptable use

You must not, and must not allow anyone else to:

  • use the Services for anything unlawful, fraudulent or deceptive, including false invoices, tax evasion or money laundering;
  • host, publish or share content that belongs to someone else without permission; is defamatory, obscene, pornographic, paedophilic, invasive of another's privacy, or harmful to children; infringes any patent, trademark, copyright or other right; deceives or misleads about its origin, or is patently false and intended to harm; impersonates another person; threatens the unity, integrity, defence, security or sovereignty of India, its friendly relations with other states, or public order; or contains malware or other harmful code;
  • send unsolicited bulk messages, or messages to people who have not agreed to receive them, through any email, SMS or messaging feature;
  • access, or attempt to access, another organization's data or any part of the Services you are not authorized to use;
  • probe, scan or test the Services' vulnerabilities, or disrupt or overload them, without our written permission;
  • copy, resell, sublicense, reverse engineer or build a competing product from the Services, except where the law expressly allows;
  • use automated means to access the Services other than our published APIs, within their rate limits.

Where our apps host content you publish to others (for example Market listings, profiles and websites), we act as an intermediary under the Information Technology Act, 2000. We may remove or disable access to content that breaches this section, and we will do so when required by a court order or a lawful notice from the appropriate government or its agency, within the time the law requires. Repeated breaches may lead to suspension of the account responsible.

If you find a security issue, please report it responsibly to support@reywin.com. To complain about content or how we handle it, write to our Grievance Officer (see the Privacy Policy, section 12).

7. Your responsibilities by industry

Some apps handle information that carries extra legal duties. Where you use them, you are responsible for meeting those duties.

Billing, Books and Hearth

You are responsible for the correctness of the invoices, tax rates, GST returns, e-invoices and accounts you prepare, and for filing them with the authorities. Check figures before you rely on them.

EduSmart and school websites

Schools are responsible for meeting their obligations under the Digital Personal Data Protection Act, 2023 and its Rules for the personal data of children, including obtaining verifiable consent from a parent or lawful guardian wherever the law requires it (the Rules exempt certain processing by educational institutions for educational activities and the safety of children), and for limiting staff access to student records to those who need it.

Clinic

Clinics and practitioners are responsible for patient consent, clinical decisions, record retention and compliance with medical regulations, including Ayushman Bharat Digital Mission (ABDM) requirements where you link health records. The Services do not provide medical advice.

Market and websites

You are responsible for the accuracy and lawfulness of the listings, profiles, pages, images and offers you publish, and for honoring orders and enquiries you receive through them.

8. Third-party services

The Services can connect with services provided by others, such as Google and Microsoft sign-in, payment gateways like Razorpay, SMS and email providers, WhatsApp, government portals (GST, e-invoice, ABDM) and mapping services. Your use of those services is governed by their own terms. We are not responsible for their availability or actions, and we may change or stop an integration if the provider changes or withdraws its service.

9. Availability and support

We work to keep the Services available around the clock and schedule planned maintenance at low-usage times where we can. The Services may occasionally be interrupted because of maintenance, upgrades, network or hosting failures, or events outside our reasonable control. Unless your order form includes a service-level commitment, we do not guarantee uninterrupted availability.

Support is available at support@reywin.com. Response times depend on your plan.

10. Intellectual property

The Services, including software, designs, templates, documentation and the Reywin Solutions name and logos, are owned by Reywin or its licensors and are protected by law. We grant you a limited, non-exclusive, non-transferable right to use the Services for your internal business purposes during your subscription. All rights not expressly granted remain with us.

If you send us ideas or feedback, we may use them without obligation to you.

11. Suspension and termination

  • By you. You may cancel your subscription at any time from your settings or by contacting support. Cancellation takes effect at the end of the current paid period.
  • By us. We may suspend or end access if you materially breach these Terms and do not fix the breach within 15 days of notice, if fees remain unpaid, or immediately where needed to prevent harm, fraud or a security risk, or to comply with law.
  • After it ends. We keep your Customer Data available for export for 60 days, unless the law requires otherwise. After that we may permanently delete it, except copies we must retain by law or that remain in backups until they are overwritten in the normal cycle.
  • Sections that by their nature should survive termination, including payment obligations, intellectual property, disclaimers, limitation of liability and governing law, continue to apply.

12. Warranties and disclaimers

We will provide the Services with reasonable skill and care. Except as stated in these Terms, the Services are provided "as is" and "as available", and to the extent permitted by law we disclaim all other warranties, express or implied, including merchantability, fitness for a particular purpose and non-infringement. We do not warrant that the Services will be error-free or that every calculation will suit your specific legal or tax position.

13. Limitation of liability

To the extent permitted by law:

  • neither party is liable for indirect, incidental, special or consequential losses, or for loss of profits, revenue, goodwill or data, even if advised they were possible;
  • our total liability arising out of or relating to the Services in any 12-month period is limited to the fees you paid us for the affected Services during that period;
  • these limits do not apply to liability that cannot be limited by law, or to your payment obligations or breach of section 6.

14. Indemnity

You will defend and indemnify Reywin against third-party claims arising from your Customer Data, your breach of these Terms, or your use of the Services in breach of law, including claims by your own customers, students, patients or staff.

15. Changes to these terms

We may update these Terms as the Services or the law change. We will post the new version here with a new effective date and, for material changes, notify account administrators by email or in the app at least 15 days before they take effect. Continuing to use the Services after that date means you accept the updated Terms.

16. Governing law and disputes

These Terms are governed by the laws of India. Before starting formal proceedings, both parties will try in good faith to resolve any dispute by discussion for at least 30 days. Failing that, the courts at Sivagangai, Tamil Nadu, India have exclusive jurisdiction.

17. General

  • Neither party is liable for delays caused by events outside its reasonable control.
  • You may not transfer these Terms without our consent. We may transfer them as part of a merger, acquisition or sale of assets, with notice to you.
  • If any provision is found unenforceable, the rest remains in effect.
  • Not enforcing a right is not a waiver of it.
  • These Terms, the Privacy Policy and any order form are the entire agreement between us about the Services.

Contact us

Reywin Solutions
185-2, Madurai Road Main
Sivagangai - 630561
Tamil Nadu
India
Support: support@reywin.com
Grievance Officer: Edwin Raj, support@reywin.com
Website: reywin.com

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